manager – customer relations

westernport water

  • blend career with lifestyle
  • drive and influence a customer-first culture
  • a great place too work!

Looking to make your mark by driving and influencing a customer-first culture and contributing to a new way of doing business?

Westernport Water is at an exciting phase in its corporate journey with the recent appointment of a new, forward looking executive team, transition to a new organisational structure and cultural change initiatives.  It has created an environment that enables people to be the best they can be and one that not just talks about work-life balance but genuinely lives it.

Reporting to the General Manager – Customer & Community, the role will develop and lead the customer service strategy, drive a customer-first culture across the business and harness customer insights to advocate for and inform improvements to business practices. Leading and motivating the Customer Relations team to consistently achieve customer excellence, you will also manage vendor and supplier contracts, develop and implement policies and relevant success measures, oversee the billing of customer accounts and effectively manage relationships with regulators and government agencies.

This is a great opportunity for someone with significant leadership experience in a customer service environment with exposure to billing and account management activities. Tertiary qualified your background will most likely be within government, utilities or a broader service provider operating within a regulatory framework. An enthusiastic self-starter with a ‘can do’ attitude and a genuine commitment to achieving results, you bring sound political acumen, well-developed communication, interpersonal and change management skills, a flexible, adaptable approach and the capacity to influence and bring new ideas to the table.  Sound like you?

For further information contact Rosemary Hardham on (+61) 3 8648 6552.