client services officer


  • outbound focus
  • join a multi-award winning team
  • great team environment

Are you looking to utilise your strong communication and interpersonal skills in a role with a distinct client focus? Do you enjoy taking ownership and contributing as part of a positive, friendly team?

CareSuper is an award-winning industry superannuation fund that provides a positive and dynamic work environment for its employees. It aims to be widely recognised as a leading fund that delivers superior outcomes for professionally minded, aspirational people who value quality, and has an enviable reputation as being a strong performer in the marketplace, experiencing continued and sustained growth.

As a result of continued growth, CareSuper is adding to its client services team and you will be a vital link between members and the Fund.  The role involves contacting members, drawing on your healthy levels of motivation and capacity to engage people rather than focusing on unrealistic KPIs. Examples of activities include:

  • Welcoming new members to the Fund
  • Promoting services and products to new members
  • Helping members with consolidation, retention and reactivation.

With an outgoing, ‘can do’ approach, you are happy to pick up the phone and speak to clients, seeking feedback or informing them of new products and initiatives. Genuine scope for personal and professional development exists for a team player who enjoys working with a degree of autonomy, achieving results and contributing new ideas.  Sound like you?


briefing document